Delivery
Everything we sell is sewn and embroidered in our workshop in Lozère, France, then despatched by La Poste. This page sets out our lead times, our rates and the destinations we serve. The exact delivery charge for your order is calculated in the basket, before payment, from the weight of the parcel and its destination country.
Making time
Our pieces are not held finished in stock: we embroider them once your order comes in. Allow up to 2 working days between your payment and the parcel leaving the workshop. Large orders, sets and tablecloths in unusual sizes may take a little longer; we will let you know by email if so.
You receive a message as soon as your parcel leaves us, with its tracking number. Tracking can take up to twenty-four hours to update on La Poste's side.
Transit time
This comes on top of the making time and depends on the delivery method chosen and on the destination:
- France, tracked envelope: 3 working days, delivered straight into your letterbox;
- France, pick-up point or home delivery: 2 working days;
- Europe: 3 to 7 working days depending on the country;
- United Kingdom, Switzerland, Norway, United States: 5 to 10 working days, customs clearance possibly extending this.
These are the times quoted by La Poste. We control neither the weather, nor industrial action, nor the year-end peak, and an overrun cannot give rise to cancellation of the order or to compensation. If your parcel does not arrive at all, however, we will remake it or refund you: see our returns and refunds policy.
Our delivery methods
Three methods within France, depending on the weight of your order and on where you would rather receive it:
- The tracked envelope, for small orders that fit under 250 grams once packed — roughly four napkins. It goes straight into your letterbox, with no need for you to be in. It appears in the basket as soon as your order fits.
- The pick-up point: your parcel waits for you at a post office or parcel shop of your choosing, selected at checkout. It is our cheapest method beyond the envelope, and the safest if you are rarely at home.
- Home delivery, by tracked Colissimo.
Outside France we ship by Colissimo to the door, signed for.
Our rates
Charges depend on the delivery method and on the destination, never on the number of items. The amounts below include all taxes.
| Destination | Tracked envelope (up to 250 g) |
Pick-up point | Home delivery |
|---|---|---|---|
| France | €4.90 | €6.90 | €7.90 |
| Belgium, Netherlands, Luxembourg, Germany | — | — | €11.90 |
| Spain, Portugal, Italy, Austria, Ireland | — | — | €14.90 |
| Denmark, Sweden, Finland, Norway, Poland, Czechia, Slovakia, Hungary, Latvia, Croatia, Greece, Malta, Romania, Switzerland, United Kingdom | — | — | €17.90 |
One rate per destination, whatever the weight: an order of two napkins and an order of six tablecloths travel for the same price.
Free delivery
Delivery is free on orders over €75, to France as well as to all our European destinations and the United Kingdom, on whichever method you choose. The threshold is assessed on the value of the items after discounts and promotional codes, excluding delivery charges. Orders to the United States are not covered by this offer.
Where we deliver
We ship to twenty-six countries: Austria, Belgium, Croatia, the Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, the United Kingdom and the United States.
This is the list offered at checkout: if your country is not on it, write to us at bonjour@nahen.fr and we will look at your request individually.
Customs, duties and taxes
For destinations outside the European Union — the United Kingdom, Switzerland, Norway and the United States — the parcel goes through customs. Any duties, taxes and handling fees are payable in the destination country and remain the recipient's responsibility. They come on top of the price paid on the site and are collected on delivery by the carrier.
It is for you to check with the authorities in your country that the items ordered may be imported.
Your delivery address
We deliver to the address you give at checkout. An incomplete address — missing building, floor, letterbox number or entry code — or an incorrect one prevents delivery and sends the parcel back to us. We can send it out again for a further postage charge.
Please check your address before confirming: once the parcel has gone, we can no longer change it. If you spot a mistake before despatch, write to us quickly and we will correct it.
Any questions
Write to us at bonjour@nahen.fr or use our contact page. You will also find the most common questions on our FAQ page.