Protection of your personal data
Your requests for changes to your personal data:
– As a user of nähen services, you can modify your personal data from your customer account.
– If you wish to delete your customer account, you can contact us at bonjour@nahen.fr and we will do what is necessary.
– For any other request to access, obtain, rectify or delete your personal data, please write to us at bonjour@nahen.fr
Introduction
This page describes the principles with which nähen collects different types of data about its customers. The elements described on this page are explained in detail in nähen’s data protection principles. This page also details the commitments concerning nähen’s security and data protection policy in order to respect your privacy as much as possible.
Definitions
In order to avoid an imprecise interpretation, here are some elements of understanding of the terms used:
– Personal data: any information relating to an identified or identifiable natural person is deemed to be an “identifiable natural person” a natural person who can be identified, directly or indirectly.
– Processing: any operation or any set of operations carried out or not using automated processes and applied to data or sets of personal data (collection, recording, transmission, storage, preservation, extraction, consultation, use , interconnection, segmentation, etc.).
How do we collect data about you?
The collection of your personal data (such as name and contact details) is carried out following your registrations (newsletter, creation of your account, addition to the basket) on the site www.nahen.fr
When you visit the www.nahen.fr website or load pages on it, you leave us various types of anonymous browsing data, such as your IP address and browsing history. The operation of the services is based on the use of cookies.
We may collect data based on your consent.
We also collect data from our potential customers when they participate in contests, sweepstakes or customer events.
What data do we collect?
This data includes your name, surname, address, telephone number, email address, direct marketing information and consent, company contact person information, company name, information provided by you, order, delivery, agreement and invoicing.
When surfing the Internet, “measurement data” is collected using cookies. This data cannot be associated with a person.
The customer information we collect helps us personalize and continually improve your shopping experience on the www.nahen.fr website. We use this information to process orders, deliver products and services, process payments and communicate with you regarding your orders, products, services and promotional offers, maintain and update our files and thus your accounts with us. We also use this information to improve our website, prevent or detect fraud or abuse.
What data do we collect?
This data includes your name, surname, address, telephone number, email address, direct marketing information and consent, company contact person information, company name, information provided by you, order, delivery, agreement and invoicing.
When surfing the Internet, “measurement data” is collected using cookies. This data cannot be associated with a person.
List of types of information we collect:
Information you provide to us:
We collect and store all information you provide to us through our website or otherwise. You can choose not to communicate certain information to us, this decision may nevertheless limit the use of our services. We use the information that you communicate to us, in particular in order to respond to your requests, to personalize your future purchases, to improve our services and to communicate with you.
Information Collected Automatically:
Each time you contact us, we receive and store certain types of information. Like many other websites, we use, among other things, “cookies” and obtain certain types of information when your browser accesses the nähen site or advertisements and other content displayed on other websites by or on behalf of nähen.
Email Information:
To optimize the usefulness and interest of our e-mails, if your computer allows it, we frequently receive confirmation of the e-mails sent by nähen that you have opened. If you do not wish to receive e-mail from us, simply notify us in your account.
How do we manage your information?
We maintain the confidentiality of the data concerning you and certify that they will not be used for any purpose other than nähen, nor sold to any third party.
In case you subscribe to our newsletter: we use the data for customer profiling using billing.
We process the data of our potential customers for direct marketing purposes. We remove obsolete and unnecessary data where possible. We protect all data about you through personal task-based access rights and prevent third-party access to the data.
Where do we send your data?
We only submit your data to the extent permitted by applicable law and as indicated in the file description to authorities and other telecommunications companies.
nähen’s data protection principles
The purpose of this Data Protection Policy is to describe the principles and practices we follow at nähen to ensure the privacy, confidentiality of communication and legal protection of our customers.
nähen regularly updates this policy as operations or services change or develop. For this reason, we encourage you to regularly review the latest statement.
Important core values for nähen include the confidentiality of customer data and communication, as well as the protection of customer privacy in all company operations. When handling the personal data of our customers, we follow French legislation, orders and instructions from the authorities and good data processing practices.
We protect the security of your personal information during transmission by using Secure Sockets Layer Software (SSL) which encrypts the information you enter before it is sent to us.
General principles of customer data management
We temporarily record your interactions with our customer service to verify a commercial transaction, to respond to your requests and to monitor and develop the quality of the service.
Please note that as a nähen customer you have the right to check which data about you has been stored in our information systems, or that there is no data about you in our file. You can also refuse the use of your data in accordance with the relevant legislation.
Collection, storage, extraction and processing of personal data
Register of data collected directly via nähen services:
Creation of customer account:
– Data collected: surname, first name, address, telephone number, e-mail address, company name, information provided by you, order, delivery, agreement and invoicing
– Storage: order / Order tracking / Address / Returns / Credit note / Order history
– Storage: recording in database.
– Duration of retention: lifetime of the customer (unless requested to be deleted by the customer)
– Access to data: marketing department / customer service / technical department
– Is the data stored or processed outside the EU: No
Newsletter form:
– Data collected: first name, last name, email address
– Objective pursued: Marketing emails
– Data retention: in database
– Duration of retention: Lifetime of the customer (unless requested to be deleted by the customer)
– Access to data: marketing department / customer service / technical department
– Is the data stored or processed outside the EU: No
In accordance with the law “Informatique et Libertés”, you can exercise your right of access to the data concerning you and have them rectified by contacting us at bonjour@nahen.fr also available on the “Contact” page of the general menu of the site.
Mailchimp
Provider information: https://mailchimp.com/
Service provider location: United States
Objective pursued: Marketing emails
Is the data stored or processed outside the EU: Yes
GDPR charter of the service provider: https://kb.mailchimp.com/fr/accounts/management/about-the-general-data-protection-regulation
Register of data transmitted to subcontractors via nähen services:
Google Analytics
Provider information: https://analytics.google.com/analytics
Service provider location: United States
Objective pursued: Site traffic analysis + Remarketing
Is the data stored or processed outside the EU: Yes
GDPR charter of the service provider: https://privacy.google.com/intl/fr_fr/businesses/compliance/
GoogleAdwords
Provider information: https://adwords.google.com
Service provider location: United States
Objective pursued: Advertising + Remarketing
Is the data stored or processed outside the EU: Yes
GDPR charter of the service provider: https://privacy.google.com/intl/fr_fr/businesses/compliance
Sending and sharing data
nähen may only submit your data to third parties in accordance with applicable law. We submit information on request to authorities, for example the police and security authorities, as well as other authorities on the grounds specified by law.
Information about our customers is an important part of our business and our job is not to trade in it. We share this information only in the cases previously expressed and for the purposes described in this privacy policy.
Processing of identification and location data related to electronic communication
nähen treats all data and messages created during communication as confidential. Our personnel are bound by an obligation of secrecy and a prohibition on using messages or other confidential information. When communication takes place over a network, it always leaves a trace. These network traces are called credentials if they can be connected to a person.
All location data is not collected individually but only in bulk for statistical purposes for the sole purpose of commercial development of nähen.
nähen manages communication identification and location information in accordance with applicable law for the purposes of, for example, implementing and using the services, billing and technical development.
nähen can also manage identification data in the event of misuse, breach of data security and breakdown repair.
Use of location data
A real location method where another person can track where another person is requires the consent of the person to be located. The customer may not be located at all if he refuses geolocation services.
Websites, visit tracking
We also collect data regarding website visits. This data includes the IP address and the corresponding DNS name, the organization that registered the IP address, the name and address of the page visited, the time the page was loaded and the type of browser.
Please note that the IP address is an identification required for the operation of the Internet, used to direct messages transmitted over the Internet to the appropriate places. Typically, the IP address is not connected to the person using the computer, but it may be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.
Cookies
As a nähen customer, you can visit our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number to the browser which does not indicate your identity. Cookies help nähen determine which sections of its websites are most popular, where visitors go and how long they stay there. The data is used to implement and develop services and target advertisements on the websites.
You can prevent the storage of cookies by changing your browser settings. In some cases, prevention can slow down or make it impossible to navigate the pages or the website.
Data security
We ensure the security of the data of our services using methods commensurate with the seriousness and sophistication of the threats as well as the cost.
nähen takes care to perform actions to prevent data security breaches or eliminate disruptions that affect data security. Furthermore, we use every means to ensure that the confidentiality of messages or the protection of privacy is not unduly compromised when performing the above actions.
Please note that as a user of nähen’s services, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals with care and to control their use, for example by using secure codes and unique passwords, and to use sufficient anti-virus and firewall services and keep them that way. than the updated operating system.
PayPal transactions
We draw your attention to the fact that all PayPal transactions are subject to PayPal’s privacy policy, which can be viewed at www.paypal.com/fr/webapps/mpp/ua/privacy-full. Please ensure that you agree to the terms of PayPal’s privacy policy if you wish to use PayPal to complete a transaction on the Site.
