FAQs

Take a look at our frequently asked questions and write to us at bonjour@nahen.fr if you can't find the answer

FAQs

Take a look at our frequently asked questions and write to us at bonjour@nahen.fr if you can't find the answer

nähen products

Where are the products made and embroidered?

All our products are handcrafted in France from fabrics (natural materials) that come from Europe. Each embroidered personalization is made by us, by machine, in our workshop.

What fabrics are used?

We only use natural materials: linen and cotton. The possible characteristics of each fabric are mentioned on the product sheets (certifications or labels).

How do I wash my nähen products?

Vous pouvez laver tous les produits à la machine à 40° degrés. Attention toutefois de ne pas mélanger les couleurs avec du blanc, pour éviter le risque de tâches.
You can machine wash all products at 40° degrees. Be careful, however, not to mix the colors with white, to avoid the risk of stains.
Instead of fabric softener, you can use ½ cup of white vinegar! Finally, if you iron your products, remember not to pass the iron on the embroidery. Before the first use, wash your products at 30° to remove any traces of clothing that will come off very easily.

Account & orders

I have not received my order, what should I do?

You are informed when your package has left our workshop, then count the transport times, which can sometimes be extended due to the vagaries of deliveries. If after 5 days after the estimated delivery date, you have not received your order, write to us at bonjour@nahen.fr with your name and order number, we will get back to you quickly.

Delivery

What are the means of delivery?

Your order will be sent by La Poste, Colissimo or Chronopost depending on the weight of the shipment. Shipping costs are indicated at checkout. We offer delivery (in France only) for all orders over 100 euros of purchase.

What are the delivery times ?

Delivery times are between 4 to 7 working days. But we are unfortunately not responsible for any hazards due to bad weather, strikes or other problems on the La Poste network.

Do you ship internationally?

We deliver throughout Europe.

Payment

What payment methods are available?

You can pay for your order by credit card on our website or via Paypal.

Are payments secure?

Of course, we go through a secure online payment system as well as Strip gateway which is completely secure and reliable.

Returns & refunds

Can I return a nähen product?

If the product is not personalized, you have 15 days to exchange it.
If the product is personalized, we do not accept returns or refunds unless the product was damaged during transport of course.

Other requests

How to contact customer service?

Write to us at bonjour@nahen.fr, we will answer you quickly.

Are there prices for professionals?

Yes, write to us with pleasure at bonjour@nahen.fr with your request.